Returns and Refunds Policy

Return and Refund Policy for PlantNeeds.com.au

Effective Date: October 30, 2023

Thank you for choosing Plant Needs Pty. Ltd. This policy outlines our guidelines for returns and refunds. Please review it carefully. Plant Needs Pty. Ltd. reserves the right to make changes to this policy at our discretion.

Definitions

  • Products: All items and services available on PlantNeeds.com.au.
  • Customer: End users who purchase directly from distributors or wholesalers.
  • Company (referred to as “the Company,” “We,” “Us,” or “Our”): Plant Needs Pty. Ltd., located at Unit 8/144 Hume Hwy, Somerton VIC 3062.
  • Orders: Your requests to purchase a Product from us.
  • Website: Plant Needs Pty. Ltd.’s website, accessible at PlantNeeds.com.au.
  • You: The individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service.

Plant Needs Pty. Ltd. Return and Refund Policy

We accept returns and refunds. You can return items purchased from us within 30 days of the original purchase date, unless noted in our Return Policy Exceptions. To be eligible for a return, the product must meet the following conditions:

  • The product isn’t used or damaged.
  • You must have the receipt or proof of purchase.

If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Return & Refund Process

If your purchase is eligible for a return or exchange, please follow these steps to initiate the process.

  1. Notify Us: Please inform us as soon as possible of your intention to return or exchange an item. You can notify us through the following methods: We will contact you via email if we have any questions or concerns regarding your Return & Refund request.
  2. Ship It Back: The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3. Please ship the item(s) back to us. You are responsible for the cost and risk associated with shipping the returned item(s), so ensure you use a reliable shipping company. Ship the item you wish to return to the following address: Unit 8/144 Hume Hwy, Somerton VIC 3062 We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.
  3. Inspection & Refund: Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price, and a credit will automatically be applied to your original method of payment. If you requested an exchange, we will ship the replacement item to your address within 24 hours of processing your return.

Contact Us

To inquire about the status of your return or for any other questions or concerns, please contact us at:

Thank you for choosing Plant Needs Pty. Ltd.